Network Computing Report #304
http://www.networkcomputing.com/
Monday, June 16, 2003

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This week, we examine five mid-market customer relationship management
solutions. Check out our featured review for more details.

Plus, please take a few moments to complete our surveys for an
upcoming review as well as for our "A Day in the Life of IT" special
issue. And don't miss your last chance to outsmart our editors' with
your identity-management know-how.

Be sure to bookmark our Weblog, the Network Computing Daily Blog,
and check back often for IT news and views.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BkzI0AD

As always, please feel free to message us directly if you have any
comments or questions (mailto:newsletter@nwc.com).

Best regards,
--The Network Computing Report Team

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In This Issue:
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1)  Newsletter Specials
2)  Review: Integrating CRM
3)  Buyer's Guide: IP PBXes
4)  Workshop: Home User Support
5)  Sneak Preview: Peribit Networks' SR-20 Sequence Reducer
6)  Online-Only Sneak Preview: Jamie Cameron's Webmin
7)  BuzzCut
8)  Industry Insights: Business Certification for IT
9)  Down To Business: Get Your Priorities Straight
10) NWC Weblogs
11) Editor's Bookshelf and Customer Relationship Management
    White Paper Pick
12) Network Computing's Storage Pipeline
13) Letters
14) Last Mile
15) CMP Marketplace
16) Latest IT Professional Downloads
17) Subscription Information

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1) Newsletter Specials
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a) Introducing: Storage Pipeline
Keep your enterprise data in check with our new site dedicated to all
things storage. Stop by and catch our own Steven J. Schuchart's take
on storage trends, find the best hardware and software or just learn
about the latest trends and technologies.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1260Ai

b) TechQuiz: Identity Management
It's your last chance to show off your identity management and user
authentication savvy. If you can outsmart our editors, we'll enter
your name into a drawing for a fabulous prize to be selected from our
extensive collection of slightly used lab gear.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40TNs0Ag

c) Network Computing Survey: Network Intrusion Prevention
Network Computing editorial needs your help for an upcoming review.
Please take a few moments to complete our survey on network intrusion
prevention. Our editors will thank you for it.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1wH0AB

d) Top 11 List
We're looking for the Top 11 real reasons Larry Ellison wants
PeopleSoft. Send us your best submissions, and we'll publish them in
print and online. Here are a couple of ideas to get you started:
--No uptight air traffic controllers in Pleasanton.
--Daily horoscope said, "Everyone is out to get you, especially J.D.
Edwards."
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjCi0An

e) Network Computing Survey: A Day in the Life of IT
Network Computing editorial needs your help for our upcoming special
issue. We'll be exploring what it's really like to work in IT today.
We'd like to know which products you love and hate, the technologies
on your wish list, your evaluation and purchase processes, ways you
keep users happy and how you use office politics to your advantage.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1bP0Aw

f) Compare IT: Network and Service Management
Network and service management products help monitor and maintain your
hardware, which in turn lets you keep an eye on all local- and
wide-area traffic. Compare and get quotes from Aprisma, Harris,
Hewlett Packard, and Opticom.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12d0AU

g) Network Design Manual
Gain a solid overview of Netscape Directory Server from LDAP insiders
Tim Howes, Mark Smith and Gordon Good with our exclusive chapter
excerpt from their new book, "Understanding and Deploying LDAP
Directory Services."
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1bS0Az

h) Enterprise Storage 2003
How will your organization handle its increasing storage needs? Is
networked storage the best route? Is a SAN the right answer? What
impact will interoperability standards like CIM and Bluefin have on
your organization? Purchase this exclusive InformationWeek research
report to understand current trends in the enterprise storage market.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12e0AV

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2) Review: Integrating CRM
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By Lori MacVittie
We tested five mid-market CRM solutions and found the pain of
complicated integration and customization considerable. But the gains
are oh so worthwhile.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12f0AW

Read books on this topic.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

Read more articles on this subject.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40CTM0Ar

Read CRM white papers.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12g0AX

Market research and analyst reports.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

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3) Buyer's Guide: IP PBXes
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By Peter Morrissey
Not all VoIP PBXes are alike.  We help you ask the right questions
about product features and your organization's needs before you make
a selection.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12h0AY

Read books on this topic.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

Read more articles on this subject.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40CTK0Ap

Read IP PBX white papers.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1bd0AI

Market research and analyst reports.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

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4) Workshop: Home User Support
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By Matthew Tartaro
We expound on 10 tips for managing remote users and their home-office
systems, from how to get upper management buy-in to ways to minimize
costs.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12i0AZ

Read books on this topic.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

Read more articles on this subject.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40COC0Ac

Read remote user white papers.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12j0Aa

Market research and analyst reports.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

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5) Sneak Preview: Peribit Networks' SR-20 Sequence Reducer
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By Michael J. DeMaria
By compressing similar and repeating traffic patterns, the Sequence
Reducer can deliver incredible increases in bandwidth operation.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12k0Ab

Read books on this topic.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

Read more articles on this subject.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40CTE0Aj

Read network management white papers.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40OMX0A8

Market research and analyst reports.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

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6) Online-Only Sneak Preview: Jamie Cameron's Webmin
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By Lori MacVittie
This comprehensive management system for your Linux, Unix and OS/X
systems costs nothing.  Nada.  Zippo!  But that's just one reason to
give it a try.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12l0Ac

Read books on this topic.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

Read more articles on this subject.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40CTE0Aj

Read Linux white papers.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40Njk0Au

Market research and analyst reports.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

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7) BuzzCut
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a) Power to PeopleSoft
By Lori MacVittie
PeopleSoft is acquiring financially strapped, OneWorld developer J.D.
Edwards.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12m0Ad

b) FUDBusters
By Michael DeMaria
IBM Lotus announces Workplace Messaging, ushering in the dawn of
on-demand messaging and granting all users access to enterprise
applications. Not quite.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12n0Ae

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8) Industry Insights: Business Certification for IT
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By Mike Lee
"I'd like to see the creation of an independent group that would
certify techies in common business practices."
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12o0Af

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9) Down To Business: Get Your Priorities Straight
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By Rob Preston
"Whether you're in IT, finance, engineering or sales, you're part of a
team, not a club."
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12p0Ag

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10) NWC Weblogs
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a) Daily Blog: Whither IE?
There's been a lot of speculation lately on possible endgames stemming
from Microsoft's unofficial announcement that it will terminate
Internet Explorer as a standalone application. Read Lori MacVittie's
take on the possible end of IE and what that might mean to application
developers and users.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12q0Ah

b) Ga-Ga for Google!
This issue's Top 11 edition in "The Last Mile" was signs you're
spending too much time on Google. As always, we got deluged with
entries. And, as usual, we're--ahem--proud to present the overflow
here in the blog.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12r0Ai

c) NWC Goes to School: Summer in Silicon Valley
So I went to a job fair this past week and it was depressing. Out of
about 35 stations, there were two technology companies. It was
unbelievable, considering that this event was taking place at the
heart of technology, Silicon Valley.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12s0Aj

Be sure to check out our other blogs:

Site Content
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40Bz2D0AB

NWC Inc.
http://inc.networkcomputing.com/

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11) Editor's Bookshelf and Customer Relationship Management
    White Paper Pick
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Our editors have chosen "The Essential Guide to Knowledge Management:
E-Business and CRM Applications" by Amrit Tiwana as this week's
featured companion book.

This is the no-nonsense real-world briefing on KM (knowledge
management) and CRM (customer relationship management) for every
business decision-maker and IT professional. In one easy-to-understand
book, a leading KM consultant explains exactly how to benefit from
knowledge-enabled, customer-centric CRM technologies--and offers a
proven seven-step roadmap for implementation.

For more information.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12t0Ak

Find other books.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BjYs0AL

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Customer Relationship Management White Paper Pick
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Visit Network Computing's Tech Library for the latest technical
information on today's key IT issues, including network security,
mobile & wireless, streaming media and more. Peruse vendor white
papers, analyst reports and Webcasts as well as the most recent
industry research findings.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40BsdA0Ap

Get the latest IT white papers via our RSS feed.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40Bu2H0AA

Here is this week's hottest customer relationship management white
paper pick.

CRM--Moving Toward Customer Value Management
Looking into the future, CRM (customer relationship management) will
be less about an acronym or a software technology package and more
about consistently managing and exceeding customer expectations.
Improved measurement and greater financial rigor will move customer
management from CRM's relationship-focused approach to a more
financially driven value-based approach, which we call customer value
management. Customer value management will be a win-win proposition:
The focus on the customer remains, but businesses will simultaneously
step up their efforts to gain value for themselves as well as for
customers.
--EDS
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12u0Al

Access more white papers, case studies and product information on
customer relationship management in the Network Computing Tech
Library.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12v0Am

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12) Network Computing's Storage Pipeline
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Check out our new storage pipeline for the latest market trends,
updates and news.

a) A Call For Change In The Backup Industry
(June 6, 2003)
By Steven Schuchart Jr.
The backup software industry hasn't changed in years in a critical
way: how vendors certify their products to work together. The process
has been a barrier to entry and innovation. How many interface
innovations and bright, new, backup software vendors supporting a wide
range of drives and automation have come to market recently? It's time
for change.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12w0An

b) SpecWatch: iSCSI Spec Emerges
By Steven Schuchart Jr.
Because the draft iSCSI specification was approved with little change,
pre-spec iSCSI products should be easily upgradeable via driver or
firmware update.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12x0Ao

c) Blades Carve Out Market Position
(June 8, 2003)
By Jill Gambon
Blade servers promise to make storage systems simpler to manage and
cheaper to deploy. And vendors are delivering a variety of blade-based
SAN and NAS products.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12y0Ap

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13) Letters
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"Closing the door on capitalism to calm the ire of a few could have a
greater impact on the hopes of many."--Jeffrey D. Iverson
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B12z0Aq

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14) Last Mile
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Edited by Bradley F. Shimmin and David Joachim
This edition: Top 11 signs you're spending too much time on Google;
HTML coding: A dangerous business; and thanks (for nothing), Slashdot.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1210Ad

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15) CMP Marketplace
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REMOTE REBOOTING... DIAL SECURITY
REMOTE PORT SELECTION... PHONE LINE SHARING
Click here for some creative application notes as to how the
products may be used "outside the box" ... as well as "inside".
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40Buow0Aw
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16) Latest IT Professional Downloads
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Find some of the newest files in IT Pro's collection of shareware,
utility and demo downloads for network and IT professionals below. If
you would like to see more downloads and begin receiving the latest
info on hot new utilities, packs and jewels, sign up for our free,
weekly IT Pro Downloads newsletter.
http://www.submag.com/sub/nc?wp=wpdly1&tc=1&pk=WMNCED

a) SpamWeed Anti-Spam Filter 1.2.1 BETA
SpamWeed is an innovative spam filter for Outlook Express and all
other POP3 e-mail clients. Its combination of state-of-the-art
technologies can block over 95 percent of spam with almost no false
positives.

Download at:
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1wK0AE
Size: 2010k
Platform: Windows 95, 98 or NT
Licensing: Shareware; $29.95

b) I'm InTouch 3.2
I'm InTouch gives you remote access and control of your desktop PC
using any wireless device or computer with an Internet connection.

Download at:
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1wM0AG
Size: 120k
Platform: Windows 95, 98 or NT
Licensing: Shareware; $99.95

By using IT Pro Downloads you agree to these terms of use.
http://www.nwc.com/itpro/itpro-terms.html

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FINALLY! AN AFFORDABLE IP PHONE FOR EVERYONE.
The ZIP2 from Zultys is an affordable IP phone that is 100% 
based on open standards and compatible with any SIP phone 
system. Reliable and easy to deploy, the phone supports 
all commonly used PBX functions. See how the ZIP2 can deliver 
business value to your organization.
http://update.networkcomputing.com/cgi-bin4/DM/y/eMSP0E43wY0V40B1230Af

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17) Subscription Information
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Look for the next Network Computing newsletter on Monday, June 23, 
2003.

Copyright (c) 2003 Network Computing, a CMP Media LLC publication.

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